AI & Automation 21 min watch
In the season finale of “Off Script”, our CEO and Co-founder Eoghan McCabe offers some predictions for how AI is going to transform customer service.
AI & Automation 49 min watch
Meet the world’s most advanced AI agent for customer service: Fin 2. Watch the launch keynote, where we lift the curtain on exactly what it’s taken to get to this point.
Customer Service 30 min watch
Author Robert Richman chats with us about the importance of aligning company culture with customer service.
Customer Service 30 min watch
Robert Spector joins us to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service.
Customer Service 30 min watch
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
AI & Automation 56 min watch
Hear the latest insights from SaaS leaders about how they are actively rethinking how SaaS products are built, priced, and delivered in the AI era.
Customer Service 14 min watch
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows.
Customer Service 30 min watch
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.
Customer Service 20 min watch
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.