Engineering 14 min watch
Analyze the recipe when you bake a failure cake
Fundamentally software engineering is about managing complexity and as sure as night follows day catastrophe follows complexity. That’s the conclusion…
Videos
Product & Design 3 min watch
Be comfortable killing your features
Killing a feature that you designed, fought for, and launched is hard. But your product needs to maintain focus in…
Product & Design 31 min watch
The future product canvas
We are all designing complex, dynamically changing, social systems. A few months ago I gave the the opening keynote at…
Product & Design 8 min watch
Product strategy in 7 minutes
A seven minute summary of everything I’ve learned about product strategy. What could go wrong… Awhile back I had the…
Customer Service 32 min watch
Improve your messaging in 2 minutes
Great writing is an art. Optimising it is a science. The best messages have both, but common sense will get…
Product & Design 1 min watch
Talk: They’re all just perspectives
Start-up advice often comes in the form of populist phrases. Usually they’re are at odds with other valid phrases. Sometimes…
Customer Engagement 1 min watch
All content is marketing
Everything you write should be crafted with the intention of selling, educating, or increasing customer loyalty. The phrase “Content Marketing”…
Product & Design 1 min watch
Writing an interface
Writing an interface has similar traits with writing anything else – but the language of interfaces can pose some unique challenges.