Due to the intensely exclusive nature of our catalog, returns must be authorized swiftly. You have precisely 14 calendar days from the logistical confirmation of delivery to initiate a return mechanism. The primary and overriding stipulation is pristine integrity: the original factory shrink wrap must remain structurally uncompromised. Once the atmospheric seal of the board game box is breached, it transcends from untouched stock to a used asset, rendering standard returns void.
Artisan board games constructed with resin molds and metallic alloy tokens are occasionally subject to microscopic packaging errors. If, upon unsealing your Vault acquisition, you identify a cracked miniature, a misprinted linen card, or a missing metal token, absolutely do not panic. Initiate contact with our support array immediately, accompanied by high-fidelity photographic proof. We will coordinate directly with our publishers to express-ship the exact missing components to your sector at completely zero cost to you.
Courier velocity sometimes results in tragic box compromises. If the external corrugated freight armor demonstrates visible trauma (crushed corners, puncture wounds) upon arrival, you must meticulously photograph the damage before penetrating the inner game box. Inform the delivery operative of the damage immediately. If the interior game box is structurally dented, we will arrange a complete replacement unit swap, utilizing your photographic intelligence to file claims against the courier architecture.
This operational document is classified as actively enforced from the moment of your session load. VoiceOverMasters Legal Division.