Customer Service 8 min read
Intercom’s 2024 in review
From hosting our first-ever customer service summit to launching Fin 2, 2024 has been a transformative year at Intercom. Here’s a roundup of our highlights.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 4 min read
How transparency can help your customers get more out of AI support
If your customers aren’t getting optimal results from your AI agent, they might not feel comfortable using it. The key to getting past this? Building trust by practicing transparency, providing guidelines, and setting expectations upfront.
Customer Service 3 min read
Response Time: Vol. 39
In our latest “Response Time” interview, we ask Sam Barrett, Head of Customer Experience at Runna, about how he goes the extra mile for customers, and more.
AI & Automation 46 min watch
Beyond the AI hype: Understanding technological transformation with Benedict Evans
Is the AI hype justified, or is there more to the story? Renowned industry analyst Benedict Evans cuts through the noise and reveals what AI really means for industries like customer service.
Customer Service 27 min watch
The Ticket: How to practice Amazon’s “Big Bet Leadership”
John Rossman joins us to discuss the concept of “Big Bet Leadership”, emphasizing the importance of making bold, high-stakes decisions in business.
Customer Service 8 min read
Braving busy holidays: Reduce customer service stress with automation and AI
The holidays are around the corner – is your support team ready for the volume? Here are 7 ways you can automate parts of your customer service workflow to make sure your customers get fast, precise help, 24/7.
Customer Service 2 min read
Response Time: Vol. 38
In our latest “Response Time” interview, we ask Victor Salinas, Head of Customer Success at VMetrix, about what movie robot he’d choose as his AI sidekick, and more.
Customer Service 4 min read
Response Time: Vol. 37
In our latest “Response Time” interview, we ask Kelly Burnette, Classroom Success Manager at Writable from HMH, about the strangest thing a customer has asked her, and more.
Customer Service 8 min read
Fin over email: How we built a multichannel AI agent
There’s a perception that AI for customer service can only function over chat. However, our next-generation Fin AI Agent is truly omnichannel – discover how we developed AI technology that delivers great support over email.
