Scale by Intercom 30 min listen
CX author Dan Gingiss on turning customers into your own salesforce
Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy.
Liam Geraghty
Latest posts by Liam Geraghty
Customer Engagement 26 min listen
Writing coach Leslie O’Flahavan on the do’s and don’ts of customer messaging
From considering the channel and brand voice to matching the situation and the tone of the customers, can you ever really nail down the perfect message in customer service?
Customer Service 31 min listen
UserOnboard’s Samuel Hulick on designing paths, not products
Traditional product design sees product as an immutable, one-size-fits-all solution. But your app isn’t the destination — your user’s goal is. The product is just a path to reach it.
Product & Design 19 min listen
Meet the team: Intercom’s Brand Studio on evolving our brand
As your business grows, it’s only natural your brand grows with it. We chat with some of the creative people behind Intercom’s branding and our recent brand refresh project.
Customer Service 19 min listen
Leandra Fishman on driving revenue through stronger customer relationships
The impact of customer experience on revenue is clear. So why do so many revenue-driven organizations keep treating support as a cost center?
Customer Service 31 min listen
Jeff Toister on a guaranteed customer experience
Guaranteeing a great experience for your customers isn’t hard, but are you actually delivering on that promise?
Product & Design 22 min listen
Intercom’s Jane Honey on perfecting career paths for product management
The role of a PM is riddled with variables and subtleties. Writing clear career paths gets rid of the uncertainty and helps you navigate your way up the ladder.
News & Updates 9 min listen
Intercom tour: Meet the Sydney office
Back in 2018, we realized we needed to scale the APAC team to meet Intercom’s rapid growth. And thus, the Sydney office was born. Now, we hear from the Aussie team to learn how the journey has been.
Scale by Intercom 28 min listen
Little Otter’s Rebecca Egger on making mental health care accessible to all
Can digital platforms be the key to finally providing mental health services to children? Rebecca Egger believes so, and joins us to discuss how her company, Little Otter, is helping children access help when they need it.