Customer Service 25 min listen
2022 customer support trends: How support leaders are adapting
We’ve brought together customer support experts for a discussion on the trends transforming customer support and their plan to tackle them.
Liam Geraghty
Latest posts by Liam Geraghty
Customer Engagement 30 min listen
CX expert Jay Baer on creating experiences that get your customers talking
Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?
Engineering 19 min listen
How do we feel about being called ‘women in tech’?
The phrase “women in tech” has become a catch-all label, used to describe everything from the problem, to the solution, to the community. But what does it mean for the women working at Intercom?
Growth 31 min listen
Benn Stancil, founder of Mode, on how data science can help us make better decisions
Data analysis is not about spewing fancy dashboards – it’s a long, iterative, collaborative process that helps you to better understand what the customer wants, and how to get there.
Scale by Intercom 27 min listen
Drata’s CEO Adam Markowitz on creating a culture of cyber security
As more and more data gets stored in the cloud, proving that you can protect your customers’ data is not just a nice-to-have – it’s essential.
News & Updates 34 min listen
2021 in conversation: Learnings from the podcast
An end of year compilation with the insightful conversations, business learnings, and reflections from this year’s guests on the podcast.
Growth 31 min listen
Andrew Chen on how tech’s giants drive growth with network effects
Software may be eating the world, but building and scaling products is still quite a challenge. So how do you get past the awkward “cold start problem” of zero users and build the networks that make your product thrive?
Product & Design 15 min listen
The story behind the chirp: Intercom’s notification sound
Sound plays a considerable role in determining whether a product experience is good or not. But the line between useful and exasperating is a tenuous one, and it’s easier than you think to find yourself on the other side of it.
Engineering 27 min listen
Intercom presents Engineer Chats
We’ve told you all about our products and features and the launches we’re excited about. Now, we take you behind the scenes and introduce you to the work of the people who make it happen.