Product & Design 41 min listen
Intercom on Product: The dawn of a new decade
I sat down with Paul Adams and Emmet Connolly to reflect on the end of an era as well as the products and technology that defined 2019.
Intercom on Product
Product & Design 31 min listen
Intercom on Product: The intersection of company and product strategy
In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss six key ingredients for product strategy and how to align them with company strategy.
Product & Design 32 min listen
Intercom on Product: Rethinking outcomes over outputs
On this episode of Intercom on Product, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.
Product & Design 29 min listen
Intercom on Product: Rise of the “keyboard-first” generation
There’s been a sudden rise of “keyboard-first” apps that focus on speed. We explore what this trend says about product design and how products evolve over time.
Engineering 32 min listen
Intercom on Product: The principles behind how we build
Des Traynor and Paul Adams discuss the principles we use to guide us as we build great product. Helping us to encode our successes and avoid mistakes, our principles are the foundations on which we build.
Product & Design 15 min listen
Intercom on Product: The most valuable meetings for building product
Des Traynor and Paul Adams discuss the value of holding product forums and end-to-end reviews as a way of getting alignment between multiple stakeholders in an R&D organization.
Product & Design 24 min listen
Intercom on Product: How we unlock the power of feedback
In the second episode of this new product-focused series, we discuss how to harness the power of feedback to shape your product roadmap.
Product & Design 24 min listen
Introducing Intercom on Product, our brand new podcast series
Welcome to our brand new podcast series, Intercom on Product, where Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams discuss their latest thoughts on how to build successful products