Discover the future of customer service, support, and experience
Join Intercom's Support team leaders in conversation with customer service experts, renowned CX thinkers, and influential authors who are shaping the future of customer support.
Latest episodes
The Ticket: How to lead your customer service team into the AI future
In this episode of The Ticket podcast, we explore the best strategies to ensure your customer service representatives are fully bought-in as you transition to AI-first customer service.
The Ticket: Maximizing team efficiency with AI
Explore how AI can maximize team efficiency in customer support with Leanne Harte, Senior Manager of Customer Support.
The Ticket: Building the future of AI-first customer service
Intercom’s Senior Product Marketing Manager OIivia Singarella discusses some exciting news for the future of AI-first customer service.
The Ticket: Unlocking customer service’s strategic potential with AI
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.
The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
Customers expect exceptional experiences from every business they interact with. If your service is “satisfactory,” you’ll get left behind. Shep Hyken shares findings from his latest report on how to deliver outstanding customer experiences.
The Ticket: Evolving your support org to thrive in the AI era
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.
The Ticket: Mapping out the first 90 days with AI-first Customer Service
Launching an AI-first customer service system might feel overwhelming if you don’t know where to start. Here are some tried and tested tips for your first three months.
The Ticket: Exploring customer service career paths in the age of AI
Discover how AI is transforming the day-to-day work of support agents and creating entirely new roles and career paths for them to explore.
The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith
Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all.
The Ticket: Moment of truth – Fin AI Copilot in practice
Learn how Fin AI Copilot is changing the way Intercom’s Customer Support team works, and the benefits they’re already seeing since starting to use it.