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      Intercom on Product Des Traynor Paul Adams

      Intercom on Product: How we became an AI-first company

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • The first 90 days with AI: A 4-step guide to get you started

      • Off Script: Brian Eno and Stephen Fry take on AI

      • Intercom’s 2024 in review

      • The AI agent buyer’s guide: How to make the right choice for your support needs

      • Intercom vs Zendesk: Two AI agents put to the test

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  • Customer Service
    • Featured in Customer Service

      The AI agent buyer’s guide: How to make the right choice for your support needs

      Summer White

      Editor, Intercom

      Summer White
    • Editors picks

      • The first 90 days with AI: A 4-step guide to get you started

      • Announcing our latest guide: ‘The New Economics of Customer Service’

      • Intercom vs Zendesk: Two AI agents put to the test

      • The Ticket: AI integration lessons from ScreenCloud

      • The Ticket: Nick Clark on how to design AI support for the customer

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  • AI & Automation
    • Featured in AI & Automation

      Off Script – Stephen Fry and Brian Eno

      Off Script: Brian Eno and Stephen Fry take on AI

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Beyond the AI hype: Understanding technological transformation with Benedict Evans

      • Intercom vs Zendesk: Two AI agents put to the test

      • Off Script: Imagining the future of customer service in an AI-first world

      • Fin 2: Powered by Anthropic’s Claude LLM

      • Off Script: Designing the future with AI

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  • Customer Engagement
    • Featured in Customer Engagement

      Intercom Off Script Episode 5 – President Archana Agrawal

      Off Script: Better, faster, cheaper – how AI transforms the economics of customer service

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Becoming Fin: The story behind the name of our AI chatbot

      • The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty

      • 4 ways to personalize your marketing messaging and boost engagement

      • The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

      • The ultimate marketing technology stack

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Beyond the AI hype: Understanding technological transformation with Benedict Evans

      Davin O'Dwyer

      Senior Managing Editor, Intercom

      Davin O'Dwyer
    • Editors picks

      • Fin over email: How we built a multichannel AI agent

      • Meet Fin 2: Watch the launch of our next-generation AI Agent

      • Off Script: Designing the future with AI

      • Innovating with AI: The latest insights from SaaS companies leading the way

      • Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC

      • See all articles
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  • Engineering
    • Featured in Engineering

      Intercom for Enterprise - Infrastructure & Scale

      How our infrastructure scales alongside our customers

      Oran O'Dowd

      VP of Engineering, Intercom

      Oran O'Dowd
    • Editors picks

      • Making the best of a bad situation: Lessons from an Intercom outage

      • How we scaled engineering enablement and infrastructure at Intercom

      • Evolving Intercom’s database infrastructure

      • 10 engineering lessons from 6 years at Intercom

      • Understanding AI: How we taught computers natural language

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      Intercom’s 2024 in review

      Summer White

      Editor, Intercom

      Summer White
    • Editors picks

      • Announcing our latest guide: ‘The New Economics of Customer Service’

      • Off Script: Brian Eno and Stephen Fry take on AI

      • Fin 2: The first AI agent that delivers human-quality service

      • Fin 2: Powered by Anthropic’s Claude LLM

      • Pioneer 2024: Intercom’s first ever AI customer service summit, in summary

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • The Ticket

      Discover the future of customer service, support, and experience

    • Intercom on Product

      Lessons from our product leaders on building software in an AI-first world

    • See all podcasts
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  • About Intercom

News & Updates

All the latest news and updates about Intercom – the product, the company and the people

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intercom_loves_ember

News & Updates 4 min read

Ember delivers rapid improvements at Intercom

Rewriting core sections of your product with a framework unknown to most of your engineering team sounds crazy. But that’s…

Gavin Joyce

Former Senior Engineer, Intercom

Gavin Joyce

News & Updates 4 min read

Doubling down on content

After almost a decade with The Irish Times and a 20 year career in print journalism, primarily covering technology and…

John Collins

Former Director of Content, Intercom

John Collins

Customer Engagement 3 min read

How to trigger behavior-driven user messaging

A poorly timed message is about as powerful as a badly timed punchline. Timing is of the essence. Using Events in Intercom, you can…

Matt Hodges

Former VP of Commercial Product Strategy, Intercom

Matt Hodges

News & Updates 5 min read

New in Intercom: A/B testing, increase message engagement

Nothing is ever perfect. There’s always room for improvement. Make every message count. Intercom is already the easiest way to track,…

Matt Hodges

Former VP of Commercial Product Strategy, Intercom

Matt Hodges

News & Updates 2 min read

Connecting Intercom to Other Apps with Zapier

Intercom now integrates with Zapier. This lets you connect Intercom with your favorite products. When you connect the apps you…

Jessica Halper

Former Marketing Manager

Jessica Halper

News & Updates 6 min read

How a Silicon Valley Outsider Raised $30m in 30 Months

I’m excited to announce today that we’ve raised a Series B round of $23M. It was led by Bessemer, investors…

Eoghan McCabe

CEO, Chairman and Co-founder, Intercom

Eoghan McCabe

News & Updates 1 min read

One more baby step

We’ve raised a $6MM Series A from The Social+Capital Partnership. These guys are not your average VCs. Mamoon Hamid has joined…

Eoghan McCabe

CEO, Chairman and Co-founder, Intercom

Eoghan McCabe

News & Updates 2 min read

Hire your heroes – Welcoming Paul Adams

Today I’m thrilled to announce that Paul Adams has joined Intercom as Head of Product Design. You’ll find lots about…

Eoghan McCabe

CEO, Chairman and Co-founder, Intercom

Eoghan McCabe

Customer Service 2 min read

Product Demos That Don’t Suck

Product demos can be a great marketing tool when they focus on giving the attendees a fantastic experience. Customers should…

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor
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