If shipping is your heartbeat, you're in the right place
Hear the highlights (and lowlights) from a major Intercom outage, including what went wrong, how we fixed it, and the lessons we learned to prevent it from happening again.
Engineering 37 min watch
Discover how Intercom went from a patchwork of legacy systems and recurring incidents to a stable infrastructure that supports fast-moving product teams.
Engineering 16 min read
Discover how Intercom is evolving its database infrastructure by migrating to Vitess and PlanetScale, unlocking greater scalability, reliability, and zero-downtime maintenance.
Engineering 5 min read
We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. That means ensuring reliability by default, and the ability to accommodate massive scale as we grow.
Engineering 6 min read
Intercom has a unique engineering and product culture – discover the main lessons around product and technology learned by one of our engineering directors during his time here.
AI & Automation 20 min read
ChatGPT has revolutionized the world’s perception of artificial intelligence – but how did we get here exactly? Explore the remarkable advancements and milestones in natural language processing that led to this groundbreaking innovation.
