Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 2 min read
We’re in the midst of an AI revolution, with massive implications for the customer service industry – here are three predictions for how CS work will change in the era of AI.
AI & Automation 8 min read
Meet our new AI chatbot, which delivers the power of GPT-4, fine-tuned for the support experience that Intercom provides.
AI & Automation 25 min watch
Intercom Co-founder and CSO Des Traynor and Director of Machine Learning Fergal Reid sit down to discuss our new AI chatbot – Fin.
AI & Automation 60 min watch
Recent breakthroughs with large language models have exceeded all of our expectations. We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service.
AI & Automation 17 min watch
We sit down for an interview with our first-ever non-human guest – a conversation with ChatGPT itself, the AI bot that’s the star of the moment.
AI & Automation 58 min listen
As GPT raises the bar and large language models get more sophisticated, what new horizons will emerge for design thinking? And how will they disrupt the traditional role of product designers?
AI & Automation 40 min listen
GPT is unfolding before us, and we’re not missing a beat. As we explore the potential and limitations of this new tech, will it live up to the hype?
AI & Automation 30 min listen
ChatGPT has taken the world by storm, and in this episode we reveal the customer service features we have built using this revolutionary AI.
AI & Automation 9 min read
We’re incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom.