Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 9 min read
If you’re struggling to tell your LLMs from your GenAIs, this AI glossary will set you straight with concise definitions around the key concepts around artificial intelligence.
AI & Automation 5 min read
We recently shared some early insights from our research into the effects of AI on customer service. Given how fast the industry is changing, we wanted to share more of the learnings that we’ve gotten from over 400 support leaders in North America to help support teams take advantage of this immense opportunity.
AI & Automation 45 min watch
Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fast-moving world of AI.
AI & Automation 10 min listen
What happens when AI enters the workplace? In this special episode, we dive into a groundbreaking study exploring how AI-assisted humans will redefine the boundaries of productivity.
AI & Automation 7 min read
As a support leader, you’ve welcomed new team members lots of times. Much the same principles apply when adding an AI tool like Fin to your tech stack. Here, we explore how you can apply your experience to bringing a new AI bot on board.
AI & Automation 9 min read
Using a customer support chatbot will save you time, improve the customer experience and help you build a more robust support offering on your site or in your mobile app.
AI & Automation 4 min read
To understand the effects of AI on the customer service industry, we surveyed over 1,000 support leaders and practitioners. Our full global report is coming soon, but here are some early insights we’ve gotten from more than 400 support leaders in North America.
AI & Automation 8 min read
Excited about our new AI agent, Fin? Want to learn more about how to implement it? Here are answers to all your questions.
AI & Automation 59 min watch
What if you could have a trustworthy bot that captures the magic of the large language models without going off-script? Join us in this webinar as we introduce our newest, breakthrough AI bot and answer all your questions about it.