Sign up for our newsletter

Latest Articles
- Featured in Latest Articles
  
  Intercom on Product: How we became an AI-first company
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Customer Service
- Featured in Customer Service
  
  The AI agent buyer’s guide: How to make the right choice for your support needs
  
  Summer White
  
  Editor, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
AI & Automation
- Featured in AI & Automation
  
  Off Script: Brian Eno and Stephen Fry take on AI
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Customer Engagement
- Featured in Customer Engagement
  
  Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Product & Design
- Featured in Product & Design
  
  Beyond the AI hype: Understanding technological transformation with Benedict Evans
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Engineering
- Featured in Engineering
  
  How our infrastructure scales alongside our customers
  
  Oran O'Dowd
  
  VP of Engineering, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
News & Updates
- Featured in News & Updates
  
  Intercom’s 2024 in review
  
  Summer White
  
  Editor, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Podcasts

Search the blog

Explore More

Off Script
Intercom on Product
Built for You
Books & Guides

Follow us

Follow Us on X - This link opens in a new window
Follow Us on Linkedin - This link opens in a new window
Like Us on Facebook - This link opens in a new window
Follow Us on Instagram - This link opens in a new window
Follow Us on Youtube - This link opens in a new window

About Intercom

The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Sign up for our newsletter

Company

About
Customers
Careers
Press Resources
Contact Us
Terms
Privacy

Features

AI Agent
Inbox
Help Center Articles

Use Cases

For customers
For support agents
For support leaders

Follow us

Follow Us on X - This link opens in a new window
Follow Us on Linkedin - This link opens in a new window
Like Us on Facebook - This link opens in a new window
Follow Us on Instagram - This link opens in a new window
Follow Us on Youtube - This link opens in a new window